Terms and Conditions Policy

Your e-tickets on your email

Is a receipt required to be printed and shown to the tour guide? Because we understand that you may not have access to a printer while traveling, a printed copy is not necessary. You must, however, present the id that corresponds to your reservation as well as the order # that is immediately emailed to you when you make your appointment.

Private tours or shared tours?

What are the costs connected with private tours? Connect with us so that we can give you with the most recent information on your desired trip. The private excursions are priced per group (2 persons, 3 persons, 5 persons, and so on), whilst the semi-private tours (very small group tours up to a maximum of 8 to 10 participants) are cost per person.

How do I book and make payments?

Before making a reservation, it is always highly recommended to verify the seat availability. Along with credit cards, we can process SSL Secure payments with Stripe or PayPal (Visa, Master Card, UnionPay, JBC, and others). From the tour page, you can select the number of visitors and desired dates. The amount of tickets you desire to purchase online can then be added to your shopping basket by clicking the BOOK NOW button.

The final option is to continue with checkout from your shopping basket, pay with a credit card directly, or visit the PayPal page.

The One-Time Password procedure must be enabled on your credit card in order for the direct credit card payment to be safeguarded for your protection. The credit card issuing bank provides a second-factor authentication to authenticate the transaction (OTP or SMS token)...
Please note that direct credit card payment is secure and that your credit card must be activated for this system to work.
When asked to select a payment option during the checkout process, select PayPal if your OTP system is not activated. This will let you to use your credit card through PayPal. When you get at PayPal's home page, you can choose to use it right away or select the "checkout as a guest" link to use any card you choose.
Please be aware that PayPal may display its interface in a language other than your own when you visit another country. If this occurs, you can change the interface's language to English by clicking the button on the window where you can log in, which is in the upper right corner.

Your tour preparations

What should I put on and bring with me?

You can examine the description of any tour to find out what we recommend you wear; the following items, in particular, are always very important to us, especially whether we are on temple excursions or on trekking in the forest: a light T-shirt, sunblock and sunglasses, a camera, extra clothing, comfy walking shoes or hiking shoes, a cap or a hat. These are all essential items to bring.

Be aware that there is a clothing code to follow in order to visit temples; you are required to have your shoulders and knees covered, as well as wear shoes with closed toes.

It is imperative that you never, ever forget your cameras or GoPros since you need to record these incredible experiences and every journey needs to be preserved in your memory book for all time.

Reservations and tour departure

Where am I going to leave from? Our staff will always pick you up at your hotel lobby, so you can kick back, relax, and take in the sights at any of our locations: It is crucial that you show up in the hotel lobby about ten minutes before your scheduled pick-up time, let the front desk staff member know you're waiting for your pick-up, and wait somewhere you can see your vehicle and your driver coming plainly.

Notably, you will receive in your email all the relevant information on your driver and tour guide for the day of the tour, including their phone numbers, which you can give to the front desk of your hotel so they can keep in touch when your tour is picked up.

How do refunds and cancellations work within your company?

We will assist you with the refund transactions or a date change if you request one. However, if you cancel less than 24 hours before the scheduled departure time of the excursion or tour, we will consider your booking and payment to be non-refundable. This policy applies to virtually all tour bookings.

After 24 hours before the date of departure of the excursion or tour, we will consider your booking and payment to be non-refundable. This is because the deposit is used to cover and secure the costs of the arrangements and organizing, which is always regarded as non-refundable.

If the guests do no-show at pick up time, the reservation will be considered non-refundable.

In the event that a guest fails to appear for their reservation or cancels their reservation at a later time owing to a pre-existing medical condition, they will be required to provide evidence in the form of a medical certificate that attests to the actual conditions of the guest.

Any guest who can provide a medical certificate will be eligible for a refund of fifty percent (50%) of the ticket's total price.

There will be no reimbursements given for unused portions of the tour if the timing, itinerary, or program that was originally planned needs to be altered because of the possibility of adverse weather conditions, delays caused by other tour guests, or adjustments of the timing and schedule to weather impediments.

After the tour has started, you can't get a refund, in whole or in part, for any of the services you used that were part of the tour's plan.

How to proceed if I need to cancel my tour booking OR I need to change my tour date?

We ask that you get in touch with our support staff as soon as possible via email so that you may submit the full details of your reservation, including the reason for the cancellation or the request to change in the tour date.

NOTE: There is a fee associated with every refund because of the policies of the local operators, the service costs of the credit cards, and the fees associated with the merchant accounts that are being used.

When processing your refund, MyCambodiaTours  and GETFUTURA TOURS LLC will keep a 10% service fee to lawfully reimburse the amount just indicated above.

PLEASE TAKE NOTE That the processing time for reimbursing any payments that were made using a credit card may take up to ten business days. The money is promptly transferred out of our account (you will also receive this comprehensive confirmation on your email), but the bank's credit card issuers and payment gateways have to go through a process that takes a long time to perfect the transaction.

NOTE! After any tour has been refunded, MyCambodiaTours and GETFUTURA TOURS LLC do not take any responsibility for any other decisions or expenses that the clients indulge in on the same date as the tour that has not been consented to or agreed with by this office. Please be aware that in the event that the tour is unable to depart owing to extremely rough atmospheric circumstances, after the National Park authorities have been dispatched, you will be notified before departure, and your purchase amount will be quickly fully reimbursed.


MyCambodiaTours and GetFutura tours responsibilities never include:

MyCambodiatours and GetFutura tours NEVER include the following cases:

  • If the car, minivan, or boat does not leave on time, it will arrive at the destination at a different time than previously intended. Such issues must be discussed with the local operators. Please keep in mind that, as previously said, an itinerary can be changed for various reasons to make the most of the tour.
  • If the driver’s seats or automobiles do not meet your expectations or are not exactly as shown in the photographs.
  • If the driver cancels your trip due to force majeure or unavoidable circumstances, your boat, for example, may not go if there is a storm. Furthermore, this is for your safety. Therefore you should be happy about it. Also, keep in mind that in this scenario (severe weather conditions), all local operators will handle refunding your reservations, and we will take steps to ensure that!
  • If your bags or personal possessions are damaged or disappear. Please take good care of your belongings and do not bring valuables on tour, the minivan, the boats, or any other tours.
  • We do not accept any kind of complaint in the situation where a driver or operator changes your seat to fit a monk or handicapped person, if the vehicle driver requires you to change your seat for whatever reason (we regret having to write this, but we had too many malicious and preposterous complaints in the past years)! If this occurs, we respect the local society and have no control over it.
  • Suppose the operator refuses to allow you to begin the tour due to your personal health conditions. In that case, there are hints on each tour page with specific reference to allowances and restrictions to board every boat tour. Follow the instructions, and if you have any doubts, contact us before booking because there will be no return available if the operator rejects you.

Weather conditions

Most of the time, the tours go on regardless of the weather. The evening before the tour day or the morning of the tour day, a member of our team will get in touch with you if a tour needs to be postponed due to reported harmful weather conditions or any other unforeseen circumstance.

If this happens, you can choose to either reschedule to a new date without paying any additional fees or get a full refund of any online booking fees you have already paid.

Even in unfavorable weather, we make sure to keep to the schedule and finish all of the tours.
However, each request for a cancellation due to dangerous but safe weather conditions will result in a full payment. As long as we are informed by 6:00 PM the evening before your intended trip date, we can move the tour date to a different day without charging you if any visitor needs to reschedule for days of safe but threatening weather.

The tours

Solo tour or group tours?

We plan and create our itineraries so that you can become as involved with the local communities and nature as possible. We want to encourage all of our visitors to enjoy a fully engaged experience while respecting local traditions and customs. Your best friend/s or partner will only enhance your fantastic time in Thailand. While many people travel as a couple or with companions, about half of our customers and travelers come on their own since they know they will meet kind, like-minded people along the journey. When it comes to designing an exciting adventure with us, there are no similarities to a lone traveler because you will not be traveling with strangers but with friends you haven’t met yet!

Can i modify my tour dates?

It will be doable with very much all excursions, and we will assist you in making the necessary arrangements; all we ask is that you give us at least two weeks’ notice in advance, if possible.

Custom made holidays?

Yes… when you book with us, you won’t just find a typical tour; instead, we will give you a taste of what you can customize in order to see the world your way. You can take your time and see the best that Siem Reap Province and Angkor Wat have to offer, and MySiemReapTours will take care of the rest, ensuring that you get the most out of your money.

Would it be more efficient to get in touch with the office directly?

Give us all of your ideas and we will develop and locate the ideal solution for your experience in Siem Reap, Angkor Wat, or across Cambodia, we will follow you through every step, and we will supply your local advisor once you will be in Cambodia. We genuinely prefer that you contact us, and we suggest that you do so.

Are you a travel agency?

We are not your typical travel agency for several reasons: first of all, we deliver you information and services from the very first moment you contact us; all of our touristic destinations in Cambodia are well known presently and constantly by our team, and all of them have been tested by personal direct experience and understanding.

Passengers allowed on board motorboats / speedboats

Guests with high blood pressure, heart ailments or disorders, breathing issues, or a history of back problems are not permitted to participate in motorboat/speedboat tours. Pregnant women and children under the age of one are also not permitted on motorboat/speedboat tours.


All displayed tour prices include local taxes and local credit card fees.

All fees and charges owed to your account must be paid in accordance with the fees, charges, and billing conditions in place at the time the fee or charge is due and payable. Suppose we determine that your purchase is a high-risk transaction. In that case, we will need a copy of your valid government-issued picture identity, as well as a copy of a recent bank statement for the credit or debit card used for the purchase.

We have the right to alter products and prices at any moment. We also retain the right to decline any order placed with us.
At our sole discretion, we reserve the right to limit or cancel the number of items purchased per person, household, or order.
Orders placed by or under the same customer account, credit card, and/or billing and/or delivery address may be subject to these restrictions.

If we change or cancel an order, we may attempt to tell you by contacting the e-mail address and/or billing address/phone number supplied when the transaction was placed.

Accuracy of information

On occasion, information on the Website may contain typographical mistakes, inaccuracies, or omissions relating to availability, promotions, and offers. We reserve the right, at any time and without prior notice, to rectify any mistakes, inaccuracies, or omissions and to change or update information or cancel orders if any information on the Website or any connected Service is erroneous (including after you have submitted your order).

Except as required by law, we do not commit to updating, revising, or clarifying material on the Website, including pricing information. There is no precise update or refresh date on the Website to indicate that all information on the Website or any connected Service has been edited or updated.


Suppose you make an account on the Website. In that case, you are responsible for keeping your account secure and entirely liable for all actions that occur under the account and any other activities that are done with it.

False contact information of any type may result in your account being terminated. You must promptly alert us of unauthorized use of your account or other security breaches.

We shall not be accountable for your actions or omissions, including any damages caused by such actions or omissions.

Suppose we conclude that you have violated any provision of this Agreement or that your conduct or content would tend to harm our reputation and goodwill. In that case, we may suspend, disable, or delete your account (or any portion of it). You may not re-register for our Services if we delete your account for the above reasons. To prevent further registration, we may block your email and Internet Protocol addresses.

Rights to intellectual property

This Agreement does not transfer any GETFUTURA TOURS LLC or third-party intellectual property from GETFUTURA TOURS LLC to you, and all right, title, and interest in and to such property will remain (as between the parties) entirely with GETFUTURA TOURS LLC. All trademarks, service marks, images, and logos used in conjunction with our Website or Services are the property of GETFUTURA TOURS LLC or its licensors.

Other third-party trademarks, service marks, images, and logos used in connection with our Website or Services may be ours. You have no right or permission to duplicate or otherwise use any GETFUTURA TOURS LLC or third-party trademarks by using our Website and Services.


Warranty disclaimer

You acknowledge and agree that your use of our Website or Services is entirely at your own risk. You acknowledge that such Service is provided “as is” and “as available.” We fully disclaim any and all claims, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We make no warranty that the Services will meet your needs, or that the Service will be uninterrupted, timely, secure, or error-free; nor do we make any warranty about the results that may be obtained from using the Service, or about the accuracy or reliability of any information obtained through the Service, or about the correction of defects in the Service. You understand and agree that any content and/or data downloaded or otherwise gained through the use of the Service is done at your own discretion and risk, and that you will be solely responsible for any damage to your computer system or data loss that results from such download.

We offer no warranties about any goods or services purchased or obtained through the Service or any transactions conducted through the Service. You may not rely on any advice or information, whether oral or written, gained from us or through the Service to create any warranty not expressly stated above.

Liability restriction

To the greatest extent permitted by applicable law, GETFUTURA TOURS LLC, its affiliates, officers, directors, employees, agents, suppliers, or licensors will not be liable to any person for (a) any indirect, accidental, special, punitive, cover, or resulting damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use or content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity).

To the greatest extent permitted by applicable law, GETFUTURA TOURS LLC and its affiliates, officers, employees, agents, suppliers, and licensors’ aggregate liability relating to the services will be limited to the greater of one dollar or any amounts actually paid in cash by you to GETFUTURA TOURS LLC in the one month preceding the first event or occurrence giving rise to such liability. The limits and exclusions also apply if this remedy fails to adequately compensate you for any losses or fails to perform its fundamental function.


Resolution of Disputes

The creation, interpretation, and performance of this Agreement, as well as any issues arising from it, shall be governed by State of Wyoming’s substantive and procedural laws, without regard to its rules on conflicts of law or choice of law, and, to the extent applicable, State of Wyoming laws. The state and federal courts in Wyoming shall have exclusive jurisdiction and venue for proceedings relating to the subject matter of this agreement, and you hereby submit to the personal jurisdiction of such courts. In any process arising out of or related to this Agreement, you hereby waive any right to a jury trial. This Agreement is exempt from the United Nations Convention on Contracts for the International Sale of Goods.


Modifications and alterations

We retain the right to alter this Agreement or its policies relating to the Website or Services at any time, with the revised version of this Agreement becoming effective upon posting an updated version of this Agreement on the Website.

When we do, we’ll update the date at the bottom of this page. Continued use of the Website following any such modifications constitutes your Agreement to such changes.

Acceptance of these conditions

You indicate that you have read and agree to all of the terms and conditions of this Agreement. You agree to be bound by this Agreement by using the Website or its Services. You are not authorized to use or access the Website or its Services if you do not agree to the terms of this Agreement.

Contacting us

If you have any questions about this Agreement, please Connect with us.

This document was last updated on September 24, 2021

GETFUTURA TOURS LLC. 312 w 2nd st unit #A410, Casper | WY | 82601

Owner contact email: booking@mycambodiatours.com

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